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The XCBA web site contains extensive resources to help you use our products better. Resources include product updates, frequently asked questions (also known as FAQs), information on new versions, and other resources.
Home Page
The XCBA home page is located at: http://www.xcba.com
News and important announcements are posted here.
Support Site
The main support page is located at: http://www.xcba.com/support.htm
From this page, you can quickly locate the other support resources.
Product Updates
XCBA takes product quality very seriously. When bugs are reported and we can fix them, we make the updates available on our web site. If you are encountering problems with our product, make sure you are using the latest version.
Frequently Asked Questions (FAQs)
Additional information is often available from our FAQs.
Registering Your Software
Please register your copy of XCBA Cargo Office. You must be registered to receive technical support. Registration also entitles you to free product updates, notifications, information about upcoming products, and beta invitations. You can even receive free email notification of our latest news.
You may register your software by mailing in your registration card or directly on our web site.
Contact Us
If the troubleshooting suggestions and other support resources fail to resolve your problem, please contact our technical support department. We are very interested in making sure you are satisfied with our product.
The best way to contact us is via email at: support@xcba.com
Please provide detailed information on the problem. This should include the name of the product, version, your operating system, and the specific problem. If the product generated an error file, please submit that as well.
With email, technical support issues can be more accurately resolved and tracked in our internal technical support system. It also gives us more time to understand the entire problem and allows our technical support staff to contact the developers with the entire story when necessary. Please bear in mind that a unique issue may involve meetings between the technical support staff and product developers, so your patience is appreciated.
Microsoft Patches
Our support site also includes links to Microsoft patches that are related to our products. Make sure you're using the latest versions by checking here or visiting the Microsoft site.
Microsoft Technical Support
XCBA Inc. only provides technical support for its products. If you have questions regarding Microsoft products, please contact Microsoft technical support.
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